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Languages
Language
English, Arabic, Malayalam, Hindi
Time Zone
Time Zone
(GMT+04:00) Asia/Dubai
Location
Location
United Arab Emirates
Certifications
Certifications
About
Location
Profession
Control Tower Executive
Learner on LiL
15 Completed Sessions
Last Session:
Thu Jun 29 2017 at 02:00 pm EDT
Last Log-in:
Wed Jul 15 2015 at 12:39 am EDT
On Learn It Live Since:
Saturday Mar 15, 2014
Group Classes (10)
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Training and development. Words that most leaders fear because it means putting time into an employee and away from the daily workload. Many leaders shy away from developing employees due to lack of time, but studies show it's the number one reason why people leave their jobs. An employee asking for development is an employee that is asking to be retained. In fact, Glassdoor's 2014 employment confidence survey of nearly 1,000 U.S. employees found that 63% of employees believe that learning new skills or receiving special training is the most important towards career advancement.I In this class, Elizabeth will show leaders how to develop their employees and why it's critical. Development isn't a task that should be saddled with Human Resources. Smart leaders develop, empower and grow their teams. Class will cover: Tips of how to develop employees Development is a signal to retain How to create a simple and effective development path When to consider succession planning How to avoid having a top heavy organization while creating career path
In this fascinating session you will learn how to delight your customers and consistently fulfil their wants, needs and expectations. We look at the internal customer/supplier chain and the importance of aligning it with the external customer who buys your product or services. We will show you how to analyse customer needs and also what makes a customer experience good or bad. You will also learn what switches your customers on and off and how to build sustainable loyalty so they keep coming back to you. The session also covers how to turn your customers into your best sales people when they tell others how good you are! Finally we look at turning complaints into compliments when things don't go to plan.
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Elizabeth Lions
Career Development
Recorded: Jul 15, 2015 at 08:00 am EDT
It's been said that the only thing permanent is change itself and in business it's no different. Change is inevitable. In Elizabeth's last class on Emotional Intelligence, she talked about how the brain is actually hard wired to resist change. Recoiling from change can become a major issue in the office. Just think about the changes that can happen in a business - implementing a new software, hiring new people, firing non performers, taking on a new business line, merging with a competitor. Each of these changes are critical for business to thrive and survive, but the bottom line is people - your people - are the ones that have to embrace and implement your vision as a leader. This class will teach: Understanding how change affects employees How to motivate employees to embrace change How to prepare and 'sell' your staff into change How to implement change in the workplace How your leadership style will make or break if the change is successful This presentation is wonderful for a seasoned leader or a new leader. Join us for an hour that could change your whole idea about what change is - and how to manage change.
Experts (6)
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Wally Hauck holds a doctorate in organizational leadership from Warren National University, a Master of Business Administration in finance from Iona College, and a bachelor's degree in philosophy from the University of Pennsylvania. He is a Certified Speaking Professional and since 1996 his consulting firm, Optimum Leadership, has consulted with dozens of organizations and coached hundreds of individuals in improving leadership skills to boost employee engagement and performance. Wally also holds an adjunct professor position for Organizational Change and Development at the University of New Haven in the Department of Industrial Organizational Psychology.
Neil Ihde is a speaker, lecturer, consultant and founder of Life IQ®, where he motivates groups and individuals to work, play, relate and live intelligently. He has worked with numerous managers, directors, corporate leaders, and teams to improve their personal and professional effectiveness. Neil's list of Fortune 500 companies he has worked with includes Wal-Mart, Merrill Lynch, Pearson, and Gannett among others. Neil has also consulted internationally with clients from a dozen countries. He is the co-author of the book "When Would Now Be A Good Time?" and was recently a personality consultant to Woman's World magazine. Neil and his wife Deb have two children and live in Appleton, Wisconsin.
Recognized globally as a Keynote Speaker, Trainer and Digital Marketing Strategist, Cijaye DePradine has helped thousands of Entrepreneurs and Small Businesses position their online brands for maximum success. Her 18+ years of experience in both Traditional and Digital Marketing has produced millions of dollars in revenues for those she's worked with and it is now her mission to set a new standard in the industry with higher education and better regulations. Specialties: Cijaye specializes in market research, strategy and analysis as it relates to Marketing and increased Revenues for Brands Online.
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