Empathy and trust are a basic foundation for effective understanding, communication and relationships. For healthcare, not only do health care professionals use empathy to initiate a relationship, they must complete the emotion with an action to create acts of compassion, relieve suffering, bridge a difficult moment - in essence - create a compassionate connection.
Whether for managing patient loyalty, handling complaints, diffusing conflict, or participating in the healing process, empathy and subsequent actions/responses create compassionate moments as part of the total patient experience.
Participants of a 3Cs of Compassionate Interactions will learn to:
-Explore personal values related to empathy and compassion and gain "other" perspective of these conditions and values
-Identify various verbal and non-verbal factors associated with demonstrating compassion
-Turn potential barriers into purposeful, soulful interaction moments
-Translate personal empathy to a compassionate connection to respond sensitively and effectively to others