Classes (8)
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In today's work environment, there is a continuous push to make rapid decisions. Information appears to be at our finger tips through the internet, social media and other electronic tools that may lead us to believe we have immediate, honest, and accurate information to move forward quickly with a decision. Further we are pushed into a sense of urgency with motivational tools such as advertising, competition and uncertainty that evoke our emotions and weaken our structured decision making process. In this interactive session, participants will be able to: 1) Identify barriers that limit good decision making 2) Describe two process systems to support good decision making 3) Create action steps to create your own standardize decision making process
Want to get your customers to respond to you? How about getting your emails opened? Your business and sales communication takes many forms today. Your job is to create a compelling message in whatever form you use so your get your preferred customer response.
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In this lecture, we will: 1) Define the differences between diversity, cultural sensitivity and cultural competence 2) Identify key elements of developing cultural competence through the cultural competence continuum 3) Develop an awareness of cultural humility as a tool to address the ongoing dynamic and ever-changing quality of culture and it's importance as your role as a leader
Listening is a critical skill for sales and business success. Most untrained listeners hear 30% of what is said and retain only 10% a week later. This program teaches the skills to be a better listener. Listeners will understand the clues they should be listening for, what the clues mean and how to use the clues to improve understanding and communication in business.
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Regardless of whether you are a new grad or seasoned leader, starting a new job is not always smooth sailing. Sometimes it is up to you whether you will sink or swim In this session, participants will learn how to create a personalized 90 day plan to onboard you into a new job or promotion, and help you be accountable with building relationships, managing new tasks and measuring your success.
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Despite the daily onslaughts of e-mails, phone calls and memos, meetings are still one of the most effective ways that people share and exchange information, get feedback, plan, collaborate and make important decisions for their organizations. Yet, meetings take the most negative "hits" in today's work environment. At the conclusion of this interactive LearnitLive session, participants will be able to: 1) Identify key aspects of effective meeting preparation 2) Develop techniques for managing meeting content and process 3) List techniques for dealing with difficulties and conflicts that arise in meetings
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Many business professionals and leaders cringe at the idea of organizational or corporate politics. Yet, politics is a fact of business life and are a natural consequence of individuals with different personalities, opinions and goals working together in any environment. This session is designed to furnish you with the sensitivity, skills and interpersonal acumen to navigate organizational dynamics so that you will be better prepared to handle them effectively, present your personal best and achieve desired outcomes. During this interactive presentation and discussion, participants will: Explore the various facets of organizational politics Learn the primary political power styles in organizations, what influences them, and to balance the styles in your own interactions Identify practical, non-manipulative strategies for entering the political arena in a positive business manner
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Empathy and trust are a basic foundation for effective understanding, communication and relationships. For healthcare, not only do health care professionals use empathy to initiate a relationship, they must complete the emotion with an action to create acts of compassion, relieve suffering, bridge a difficult moment - in essence - create a compassionate connection. Whether for managing patient loyalty, handling complaints, diffusing conflict, or participating in the healing process, empathy and subsequent actions/responses create compassionate moments as part of the total patient experience. Participants of a 3Cs of Compassionate Interactions will learn to: -Explore personal values related to empathy and compassion and gain "other" perspective of these conditions and values -Identify various verbal and non-verbal factors associated with demonstrating compassion -Turn potential barriers into purposeful, soulful interaction moments -Translate personal empathy to a compassionate connection to respond sensitively and effectively to others